Returns and Exchanges

The Products which are not faulty, can only be returned or exchanged within 15 days of delivery of the Products, in which event you are kindly requested to contact us on +961 1 791 021, Monday to Friday from 9 am and 5 pm (Beirut time), and by email at info@bassamfattouh.com with details of your order within the mentioned period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

The cost and risk of returning or exchanging the product is the responsibility of the customer.

Upon receipt, please carefully inspect all Products.  The courier must be informed of breakages or shortages at the time of delivery.  We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. BF Essential Beauty, FZ-LLC ‘s liability shall be restricted to refund or replace the Products which are damaged or faulty upon receipt.